FAQs

Absolutely not! Our goal is to only share your load. Let us handle the work which would otherwise limit your time with your patients.

Simple, with the experts! We are a group of well-trained professionals who are well acquainted with the pulse of the dental industry. Each of our employees are selected and trained efficiently to deliver high quality work.

You can rely on our skilled specialists who will take you through every step of your journey with CareRevenue. Count on them to clarify all your 'ifs and buts'.

Yes, you can and for that matter, a lot of it. You will never have to worry about making calls, chasing payments or denials and much more. We do it all for you!

We help your practice maintain its sustainability while simultaneously giving more time to focus on patient care.Our team of dedicated billing experts look for ways to help you maximize your collections, minimize denials and ensure that your billing and collections will have the consistency needed for managing the expenses and operations of your practice. We bring the right people, process, and technology together so as to simplify your revenue cycle and take your organization to the next level. Thus creating efficiency as well as financial gain.

No, we don’t. Our services come under a single package which incorporates the entire RCM processes including eligibility and benefits verification, claims billing, receivables and denial management, payment posting and reconciliation and client success.

While managing a small scale practice in-house billing may seem like a good option, but as the practice starts gaining momentum it may not be the case. As the workload increases, the pressure on your staff too increases and the more time it will take to complete the revenue cycle management. Furthermore, you wont receive the benefits of working with a team of dedicated professionals who spend all their time and effort working on revenue cycle management issues.

Engaging with an RCM service provider will only make yours a better practice. After all, you are provided with a team of professionals to help you with your revenue cycle management, whom you can count on to be up-to-date on the best practices for your RCM. They enable your practice to have an experienced and solution based team that can manage your revenue cycle and collect every dollar owed to you in a high and efficient manner.

We at CareRevenue, without a doubt, offer you with the best quality services. We value your partnership and strive to make your work easier and smoother. We have achieved HIPAA compliance and are certified to safeguard your data. We follow the best practices and have qualified professionals at every step of the revenue cycle process to smoothen the progress of your practice.

We are an end-to-end revenue cycle solution native to carestack, aimed at reducing compliance risk and achieving maximum reimbursement for your practice. We have the best health care experts who stand by you and make sure that you receive the maximum revenue. Our years of experience in providing RCM service, combined with our flexibility, expertise, reliability and integrity make us one of the best RCM service providers.

No, we only verify scheduled patients up to three days before their appointment

The form we use for verification is very detailed and we can customize by adding up to 15 “breakout codes” particular to your practice needs

CareRevenue uses a proprietary portal for our clients where all information will be communicated back and forth.

We can help with this but need a 4 hour window to ensure the eligibility is done properly. If a patient is a walk in, we would ask you to do a quick active/inactive check through CareStack and we will verify the plan after the appointment.

Absolutely, if you send the fee schedule over to the RCM team, we will upload the fee schedule within 1-2 days and let your team know when it’s completed so you can recalculate your treatment plans.

We will not help with credentialing

We will never delete an old fee schedule as there could still be claims associated with it. We can, however, override any old fee schedules so the information is still there but isn’t the information that pulls.

We batch and submit claims multiple times per day starting 24 hours after the services are rendered

Any claim that is denied or rejected, we will follow up within 1-2 business days and find out the reasoning

Once the claim is submitted, the carrier legally has 30 days to make payment. Once it hits the 31st day, we will follow up on it and find out why it wasn’t paid and if there are any issues we need to address while updating your team.

We do not charge for each individual claim submission

CareRevenue is able to go back as far as your inception date onto CareStack and help with getting you paid on the work you completed.

Yes, we will teach you how to create an ortho case inside of CareStack and submit on your behalf

Yes, CareRevenue will post all of your payments for you.

CareRevenue would ask for view only access to the practice’s bank account so we can ensure the payments are matching up and we will post on your behalf

You would need to process the credit card payment however you normally do before sending it over to be posted.

Yes, once a month you will meet with your dedicated Revenue Account Manager who will dive into the practice data and build a gameplan on how to improve practice efficiency month over month.

Yes, CareRevenue – Dental has a sister product called CareRevenue – Medical where we will go case by case and submit claims through medical insurance. We will teach you how to build proper medical necessity and assist you with submission.